Q. What is your minimum order requirements?
A. There are NO minimum order
requirements, At QCU you can buy just one of something
or a whole case. Because all
sales are final, we have no minimum order or case quantity requirements
in order to
give you, the retailer, the opportunity to see, touch &
taste our products,
and therefore feel confident
about the product before purchasing in large quantities.
This gives you added peace of mind.
If your total order is under
$100.00 there will
be $10.00 Service Charge added to your
order.
Q. What forms of payment do you accept?
A. Visa, MasterCard, American Express & Discover.
(Sorry QCU Does not accept COD's,
Pay Pal or Money Orders)
Q. How long will it take before my order is shipped?
A. Most orders are shipped SAME DAY or
next day on shipping day Monday-Friday
Q. How will my order be shipped?
A. We use standard ground UPS &
Fed Ex (unless expedited shipped is requested by
customer)
(see chocolate exception
on our Terms Of
Service page)
Q.
How much will shipping cost?
A. Shipping cost are not determined by QCU,
all shipping cost are
determined by the carrier.
Both UPS and
Fed Ex computers and scales are in our shipping warehouse, this is
where your order will be carefully packed, weighed and shipped.
Shipping charges are determined by
weight, size and distance of travel (just like any
package you take to a shipper, except we have
better rates due to our high volume of shipping)
** Due to increases in shipping cost related to
fuel prices there will be a $2.50 fuel surcharge
added to each order.
Q. If I have my own UPS Shipper number, can you use that to
send my order?
A. Certainly! If you have your own
shipper number with UPS, please provide that number
to us in the message box at the end of your
order and request that your order be sent using
your number. We will contact UPS for
account verification and we will be happy to
accommodate.
Q. How long will it take for my products to arrive?
A. Shipping time will vary depending upon
distance. We have provided a link to a
convenient shipping map to give you an idea of how long it will take your
order to arrive
via standard ground delivery. Regular Ground Shipping Time: See Shipping Time Chart
** Remember, if you need your order 3-day
express, 2-day express , or
overnight. To get express shipping, request
either 3 day, 2 day or overnight delivery
in the MESSAGE BOX provided to you at the end of
your order.
Keep in mind faster delivery times are more
costly so try to anticipate your product needs
and order far enough in advance to avoid this
extra cost.
Q. Will my back order automatically be sent?
A. If your back order is over $20.00 we
will keep the back order and ship the products when
available. Back orders under
$20.00 are cancelled. If you still want the products that are
noted
on your invoice as back ordered, contact QCU at 800-729-2205 with
your business name,
the date on the invoice & and the invoice number
and we will gladly re-enter the back order for you.
If your back order is over $20 and held in the
system, but you would like to cancel the back order,
please call Customer Care at: 800-729-2205
and talk to a representative and ask them to cancel the
back order. If you do not tell us to cancel
the back order, it will be shipped to you when the products
arrive back in stock.
Q. Is there free shipping on back orders?
A. No. Sorry, back orders are not exempt from
shipping charges.
Q. If my business is local may I
pick up my order instead of having it shipped?
A. Yes, we will be happy to have your order ready for you at the door.
We ask that
you allow us at least 24 hours lead time.
Be sure to read Terms Of Service before placing your order.