Terms of Service
Please Read
Frequently Asked Questions
This will usually answer any questions
you may have.
No Minimum Order Requirements!
***
Orders
under $100 have a $10.00 service charge. ***
1) If you have any
additional questions about any of our products or need more information,
please call and inquire before placing your order as
all sales are final.
Determining basket sizes may be difficult for those new
to the industry
& it can be difficult to determine
the size of products just from a computer screen
so we provide the
dimensions of our baskets along with the description and picture.
HELPFUL HINT
Keeping a
measuring tape or ruler nearby when ordering will allow you
to take the dimensions provided & determine if that size will work for you
before
you order the product. This completely takes the guess work out of
sizing.
(note: slight variations should be expected since baskets are a hand made
products.
All sizes shown are outside dimensions.
2) Orders are shipped via Standard Ground UPS or FedEx Ground (See
chocolate exception
below) Shipping charges are determined by UPS & FedEx
(not QCU) Shipping charges
will be added to your order.
** Due to current rise in shipping expenses due to fuel
cost, we are
forced to add a $2.50 fuel surcharge to
each order.
3) When your order
arrives you will find your itemized invoice in a clear invoice jacket on
the top of your lead package.
Keep this for your records.
4) **
Carefully inspect your products. Any damages or shortage must be
reported to
QCU within 48 hours of arrival. (NO EXCEPTIONS) If your order sustains damage in
transit, you will need to keep the original packaging to be
inspected by UPS for claim.
5) Back Orders under $20.00 will be cancelled.
If you still want the products noted as
backordered on your invoice contact
QCU with your company name, the date on the
invoice and the invoice number
and we will gladly re-submit your order.
6) PLEASE
NOTE: Back orders are NOT exempt of shipping charges..
7) Orders placed with QCU are shipped FOB from the QCU warehouses
located in Ft. Myers, FL.
A small amount of our products are shipped from our
California warehouse.
(your orders are NOT outsourced for
fulfillment!) Exceptions: 10 LB boxes
of shred or extra large quantities of baskets. (we may have
dropped-shipped to you direct from
our manufacturer to save you shipping!)
8) QCU ships chocolates year-round!
PLEASE NOTE: During warmer
weather
chocolates are cold packed!
(Reusable Polar Packs $1.50/Mini Packs .75 cents) to ensure they arrive to you in perfect
condition. (Polar Packs can be returned for credit or they
may be re-used when you are
shipping your gift baskets to your customers.) Shipping method is determined by
distance,
time in transit & the weather conditions between our warehouses and product destination.
In warmer weather, Chocolates are shipped 2-Day Express.
Chocolates will NOT be left at the door. NOTE: (ONLY your chocolates are
sent this way...
The rest your order will be
shipped regular ground delivery)
9) Existing customers: If your business moves, it is
the responsibility of the customer to
call us so can update your records. . Not responsible
for orders sent to incorrect address
if you have not called to update your information. Packages returned due to wrong
address information will be subject to up to
$12.00 per carton wrong address charge
imposed by UPS.
10) Credit Card Decline: Please, be sure your card is good before
placing your order.
11) Forms of Payment:
Major credit cards accepted
(Sorry No CODs & No Money Orders)
12) We
do not have a "return department."
Unauthorized returns will be refused.
Returns are only accepted if an Accurate Return
Authorization Number is
on the package. Please be
advised all returns will be subject to a 20% restock fee and
return shipping are the responsibility of the customer.
The original shipping charge will not be
refunded as this is what was charged by the carrier to
get your order to you, shipping charges
are not refundable.
13) Prices are subject to change without notice. Not
responsible for typographical errors.
We reserve the right to substitute product of equal or
greater quality.
14) A note about "Quick Kits." Quick kits
are popular items assembled in a theme kit for quick
design by you. Only occasionally due to the
popularity of our kits we may be short an
an item in a kit. To prevent shortage, we
reserve the right to substitute like items of
equal or greater value to complete the Quick
Kits.
15) Cancelled Orders - Please be advised there is a 20% or $20.00 (whichever is greater) restock
fee on orders cancelled after being placed yet stopped
before being shipped.
Orders already shipped can not be cancelled.
Any costs associated with the collection of payment (collection agency,
attorneys fees, etc.) will be at the customer's expense. Please
note: We have a very fast turn
around on orders, most of our orders ship SAME DAY!
16) Remember we
are wholesale to the industry only. It is the
responsibility of the retailer to
fax a copy of your STATE RESALE
CERTIFICATE to us at: (239)
332-2093
the SAME DAY OF or
BEFORE placing your first order for our
records. (Please call
and confirm that we have
indeed received your fax) Failure to provide this documentation
may delay your order from
being shipped.
Florida Customers: You
must provide a faxed copy of the
current year Resale Certificated
or we will (as required by Florida
State Law) add Sales Tax to your orders until you have
provided this required
information. (this tax goes to the State and is non-refundable)
*This must
be updated annually per state regulation. (If you have questions concerning
State
Resale Certificates please
contact your local tax office for information and to register your business)
17) We do not issue refunds. If a credit is due, the
amount will be noted as a "credit"
in the customer's file,
and this amount will be credited against your next invoice.
18)
Please be advised: Orders going to Hawaii, Puerto Rico & the Virgin
Islands &
Bermuda can only be shipped 2 Day
Express or Next Day Delivery -we will ship
according to UPS
requirements - (there is no "Ground UPS" deliveries to these locations).
Sorry, excepting for Canada,
no international orders accepted.
19) Free Shipping Specials: QCU occasionally will run a Free Shipping Special. You will only
be notified of these if your
have signed up to receive our email notifications. During our Free
Shipping Specials you will
receive Free Shipping on all products excepting for Glass, Chocolates
and 10 LB or 40 LB boxes of
shreds (Due to special handling requirements) If you order Glass,
Chocolates or 10 LB or 40
LB boxes of shreds you will be charged shipping on those products only,
the rest of your order
will be shipped free of charge. If something is back ordered causing
your
order total to go under the
$250 minimum, QCU will still honor the special.
20) IMPORTANT - PLEASE NOTE
QCU is not
responsible for tariff charges or
taxes imposed by
other countries (ie: Canada) when orders are imported from the US.
Canadian
customers are responsible for
any and all shipping charges and or additional taxes imposed
by their country on
incoming goods. Please inquire with
customs concerning tariffs and or
taxes BEFORE ordering when importing
products from the USA.
21) Sorry,
special sales and discounts can not be combined. You will be
extended the largest of the discount
being offered *free
shipping (where applicable) or % off order of the sale promotion, but not both.
22) By placing your order you acknowledge that
you have read, understand and agree to
comply with the Terms of
Service as stated herein.
Shipping Time
Frequently Asked Questions
How To Order Online